Process

Our Process

Embark on Your Dream Countertop Journey with Waterfall Countertops

Welcome to Waterfall Countertops, where your dream countertop project becomes a seamless reality. From initial estimate to meticulous installation, our streamlined process ensures transparency, precision, and ultimately, your complete satisfaction. For more information and a free quote, contact us here at Waterfall Countertops!

The Process with Waterfall Countertops

STEP ONE: ESTIMATE/PURCHASE

Waterfall Countertops will use the drawing, dimensions, and design details you provide to create an estimate for you. After your initial payment we will order the material and start scheduling services. If you purchased natural stone countertops, we would ask you to personally approve the slabs to be used to fabricate your project. What can delay a project? If the material you’ve chosen is backordered at the supplier or if we are waiting for you to approve the slabs used to fabricate your tops will delay your installation. However, we do everything in our power to eliminate unexpected delays.

STEP TWO: TEMPLATE

If your cabinets are set and fastened in place, we’ll coordinate with you to schedule your template appointment. Our goal is to have a templator at your job site within 7 business days of your purchase. The templator will arrive on the job site within a one-hour window of the appointed time. It may take between two to three hours to complete the template. You or a legal representative (18 yrs. old) must be on site to answer any questions the templator might have.

STEP THREE: PROJECT VERIFICATION

After your template is complete, we will verify that the estimated price you paid covers all the costs involved with your project. A few factors can affect the cost. The template may reveal an increase in the square footage; you might choose to upgrade an edge detail or even decide to add new pieces to your project (i.e., a vanity, bar top etc.). If there is price increase, you will be immediately contacted, and we’ll discuss your options.

STEP FOUR: INSTALLATION

Installation will be within 10-15 business days after template is completed. The install crew will arrive at your home within a two-hour window of your installation appointment. You will be contacted if there are any unforeseen delays. After the installation we want you to perform a thorough inspection of your new countertops. We want you to be absolutely satisfied with the work we’ve performed.

Ready to transform your space?

Fill out the form below to request a personalized quote. Our team will get back to you promptly to discuss your project.

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testimonial

what our clients say about our work!

I own 7 Day Kitchens in Charlotte. I have been working with Radim and his team at Waterfall Countertops for all our countertop and vanity projects in Charlotte for several years now. He is as honest as the day is long and takes his work and his commitment to his customers very seriously. We have worked on 20+ kitchen remodeling projects together over the last year and he always comes through. I strongly recommend Waterfall Countertops in Charlotte for your kitchen countertop and bathroom vanity top projects.

- Barry Gant

Radim's team at Waterfall Countertops did a stunning job installing our new Cambria quartz countertops and back splash in our Kitchen. Skillfully installed our new island and new the countertop on existing cabinets with the new pearl and marble tile back splash. Simply beautiful quality work from start to finish. Radim is very detailed in his preparation, prompt and responsive through entire process!

- Dee Pettit

I recently had a quartz countertop installed in my kitchen. It was a great process from start to finish. Communication was good, the job was completed in a timely manner and the end result looks great. A very nice gentleman came out to template and was very knowledgeable and thorough. The installers were on time, took care during the install and did a great job with the two seams. I can barely find the seams so I am very happy with that. I would absolutely recommend Waterfall Countertops and will use them again in the future.

- Cara Cortazzo

Radim and Waterfall Countertops was an absolute pleasure to work with on our kitchen project. He provided an in-depth consultation to help us make decisions, connected us with reputable suppliers for granite, tile and sink, and used high quality service providers for electrical, plumbing and tiling needs. He provided us with a timeline for the project and delivered as promised. Radim was flexible around our scheduling needs, a quick problem solver when unexpected situations occurred, a great communicator and a pleasure to have in our home. We could not be happier with the end results and would happily recommend him to others.

- Susan Yaguda